AccuRIP Ruby™

AccuRIP Lost Connection to RipCore Solution

A RipCore Error can happen. No worries. Watch and learn how to manage the error and get back to printing films quickly. While your instinct may be to blame software, this error is most commonly associated with a PostScript issue – an issue within the actual file.

Learn by watching the video, or review the written transcript. If you still have questions submit a tech ticket, or reply back to your technician in an open ticket.

Video Transcript

How to fix PostScript print issues fast and easy:

“Lost connection to RipCore” error.

PostScript happens. PostScript is a deep graphics language. As many times as prints go right there are plenty of situations that can cause a print to fail. Be freely creative, but when a PostScript error appears on screen, or on a print-out first look up that error message through Google and you’ll find plenty of information about it.

When a file fails to print directly from a graphics application such as Adobe Illustrator or Corel Draw it may cause a “Lost connection to RipCore” error to appear on screen. AccuRIP will automatically reset. If the same print fails a second time it is best to address the issue in the file.

Here’s some simple and effective tech tips:
Start by printing a simple file such as a small square on a NEW page to prove all your systems are operating properly and that the issue is isolated to a single file. Next is a fast way to eliminate two potential PostScript issues. The first being page corruption which can be common with those that use the same template over and over and non-PostScript approved fonts of which there are many. In most cases the issue is simple to solve, here’s how:

Select your entire image, choose copy, create a NEW page, then paste. Next, select your fonts then convert them to graphics elements by choosing either Create Outlines or Convert to Curves. Print. This solves most of the postscript print issues experienced by users.

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