AccuRIP Ruby™
Unable to Connect to RipCore Ruby Mac Fix
Learn by watching the video, or review the written transcript. If you still have questions submit a tech ticket, or reply back to your technician in an open ticket.
Video Transcript
How to Fix “Unable to Connect to RipCore”
Mac
Here’s how to fix it.
When the RipCore becomes damaged due to a bad postscript file the repair is fast and easy.
In Finder use the Go to Folder function to access
/Library/Application Support/FawkesEngineering/RipCore/1.06/Data
Move the two folders in the Data folder to the trash:
jobManager
PSDisk0
Do not trash:
scheduledMaintenance.json
Restart the Computer
Open AccuRIP
If AccuRIP did not open successfully go to
www.freehandhelp.com
and submit a request for live agent support.
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