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AccuRIP Emerald

Trial Activation Error Resolve

Received the Trial Activation Error message when setting up your free 8 day trial of AccuRIP Emerald? Follow the instructions below to quickly get up and running.

Learn by watching the video, or review the written transcript. If you still have questions submit a tech ticket, or reply back to your technician in an open ticket.

Video Transcript

I’ll show you a few easy resolves to an Activation Error Message.

The iLok License Manager is your key to success.

First ensure that you are properly signed into your iLok account.

Open iLok License Manager, if you are not signed in click Sign In and sign in with the iLok account you set up when you first opened the Freehand Software.

Next, check that your Cloud session is open. If it is grayed out go to the file menu, click Open Your Cloud Session, then click OK.

Select your cloud session to see your assigned licenses. If there are no licenses assigned, deposit one.

Click your account icon, go to the Available tab, then click and drag your Freehand software license to your cloud. Click OK and agree to any pop up windows that appear.

You may also click and drag licenses in the same way to activate an iLok dongle.

You’re now ready to use your Freehand software licenses.

Happy Printing.

Freehand and you together we got this.

Fanatical Support

Technical questions should be directed to Freehand’s in-house team of experts. Don’t slow down your resolve.
We have the experience and know-how you need.

•    •    •

FREE Support Hours: M-F  •  9 am to 6 pm EST  •  USA
Average Response Time: under 20 minutes
100% of tickets are responded to. If you do not see a response check your email spam/junk folder. 

Live Agents:
• are on-site and certainly alive!
• utilize the powerful Zendesk platform
• perform remote logins for fast results

There are many valuable customer service reasons short- and long-term why tech issues need to be in writing. Show us your trust – you’re not just in great hands, you’re in Freehand’s hands.

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