Quick Start Guide
Learn by watching the video, or review the written transcript. If you still have questions submit a tech ticket, or reply back to your technician in an open ticket.
I’m going to walk you through the simple process of setting up Emerald.
Install the manufacturer’s printer driver.
Then print a test print through the driver.
If the test prints successfully open Emerald.
Adjust your print resolution, media type, and media size.
Leave all other settings as default for now.
In the Support Tab click Print Test then Print.
Choose your printer from the list in the Select Printer window.
For those using certified printers choose mono for now then click Print.
For those using a supported printer set the printer driver settings to plain paper and grayscale in the following window.
Once you’ve printed a test print from Emerald you’re ready to go.
After printing from Emerald if you have any questions please feel free to contact the support team.
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Average Response Time: under 20 minutes
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