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AccuRIP Ruby™

Unable to Connect to RipCore Ruby Windows Fix

Here’s the quick fix for the “Unable to Connect to RipCore” error for AccuRIP Ruby on Windows!

Learn by watching the video, or review the written transcript. If you still have questions submit a tech ticket, or reply back to your technician in an open ticket.

Video Transcript

How to Fix “Unable to Connect to RipCore”

Windows 7, 8, and 10

Here’s how to fix it.

When the RipCore becomes damaged due to a bad postscript file the repair is fast and easy.

Press the Windows key, type “run”, press the Enter key.

Type “services.msc”. Press the Enter key.

Locate the RipCoreRuby service, right click it, left click Stop.

In the Windows Explorer address bar type:

C:\ProgramData\FawkesEngineering\RipCore\1.06\Data

Press Enter

Select the two folders in the RipCore folder named:

jobManager
PSDisk0

Then press the Delete key.

Do not delete:
scheduledMaintenance.json

Click Continue in any windows that pop up.

Return to the Services window, right click RipCoreRuby, then left click Start.

Open AccuRIP

If AccuRIP did not open successfully go to

www.freehandhelp.com

and submit a request for live agent support.

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