AccuRIP Ruby™
Unable to Connect to RipCore Ruby Windows Fix
Learn by watching the video, or review the written transcript. If you still have questions submit a tech ticket, or reply back to your technician in an open ticket.
Video Transcript
How to Fix “Unable to Connect to RipCore”
Windows 7, 8, and 10
Here’s how to fix it.
When the RipCore becomes damaged due to a bad postscript file the repair is fast and easy.
Press the Windows key, type “run”, press the Enter key.
Type “services.msc”. Press the Enter key.
Locate the RipCoreRuby service, right click it, left click Stop.
In the Windows Explorer address bar type:
C:\ProgramData\FawkesEngineering\RipCore\1.06\Data
Press Enter
Select the two folders in the RipCore folder named:
jobManager
PSDisk0
Then press the Delete key.
Do not delete:
scheduledMaintenance.json
Click Continue in any windows that pop up.
Return to the Services window, right click RipCoreRuby, then left click Start.
Open AccuRIP
If AccuRIP did not open successfully go to
www.freehandhelp.com
and submit a request for live agent support.
Fanatical Support
We have the experience and know-how you need.
• • •
FREE Support Hours: M-F • 9 am to 6 pm EST • USA
Average Response Time: under 20 minutes
100% of tickets are responded to. If you do not see a response check your email spam/junk folder.
Live Agents:
• are on-site and certainly alive!
• utilize the powerful Zendesk platform
• perform remote logins for fast results
There are many valuable customer service reasons short- and long-term why tech issues need to be in writing. Show us your trust – you’re not just in great hands, you’re in Freehand’s hands.