AccuRIP Black Pearl™

Unable to Connect to RipCore Mac Fix

Here’s the quick fix for the “Unable to Connect to RipCore” error for AccuRIP Black Pearl on Mac!

Learn by watching the video, or review the written transcript. If you still have questions submit a tech ticket, or reply back to your technician in an open ticket.

Video Transcript

How to Fix “Unable to Connect to RipCore”


The RipCore database has become damaged by a previous bad postscript file.

Easy enough to reset. Working with a current version of AccuRIP will most often resolve a RipCore issue.

Install the newest version of AccuRIP. Download and run the installer from your MY ACCOUNT page to replace your present install.


From Finder using the “Go” menu choose “Go to Folder”, enter the following path exactly as it appears below and click Go:

/Library/Application Support/FawkesEngineering/RipCore/1.05/Data

Move the JobManager folder to the Trash

Restart the computer then launch AccuRIP

Fanatical Support

Technical questions should be directed to Freehand’s in-house team of experts. Don’t slow down your resolve.
We have the experience and know-how you need.

•    •    •

FREE Support Hours: M-F  •  9 am to 6 pm EST  •  USA
Average Response Time: under 20 minutes
100% of tickets are responded to. If you do not see a response check your email spam/junk folder. 

Live Agents:
• are on-site and certainly alive!
• utilize the powerful Zendesk platform
• perform remote logins for fast results

There are many valuable customer service reasons short- and long-term why tech issues need to be in writing. Show us your trust – you’re not just in great hands, you’re in Freehand’s hands.


Start typing and press Enter to search